Bank Phlebotomist - Oldham Blood Service

• Provide a high-quality, safe and compassionate venepuncture service across clinic and community settings.
• Undertake blood sample collection in accordance with organisational policies, laboratory requirements and professional standards, ensuring patients are correctly identified and specimens are accurately labelled, documented, stored and transported.
• Communicate effectively with patients, carers and healthcare professionals, providing clear explanations, reassurance and support throughout the patient journey.
• Maintain patient dignity, privacy and comfort at all times and adapt communication to meet the needs of individuals with anxiety, learning disabilities, cognitive impairment, challenging behaviour or communication difficulties.
• Monitor patients during and following procedures, responding appropriately to adverse reactions and escalating clinical, safeguarding or welfare concerns when required.
• Maintain high standards of infection prevention and control, health and safety, and safe disposal of sharps and clinical waste.
• Contribute to a clean, safe and organised clinical environment and report equipment faults, incidents, near misses and complaints in accordance with organisational procedures.
• Accurately record patient activity and completed procedures using electronic patient record systems, ensuring compliance with information governance and confidentiality requirements.

• Communicate effectively with patients, carers and multi-disciplinary teams, providing clear explanations and reassurance before, during and after procedures.
• Perform venepuncture procedures in accordance with policies, national guidance and professional standards.
• Recognise when venepuncture attempts should be discontinued and seek assistance from an appropriately qualified healthcare professional.
• Correctly identify patients using approved identification procedures.
• Collect blood samples using appropriate techniques and equipment.
• Label samples accurately and ensure all relevant documentation is completed.
• Verify test requests and ensure samples are collected in accordance with laboratory requirements and test protocols.
• Ensure specimens are stored and transported in line with laboratory requirements.
• Recognise and respond appropriately to patients who may present with anxiety, challenging behaviour, communication difficulties, learning disabilities or cognitive impairment.
• Monitor patients during and following blood collection, responding appropriately to adverse reactions such as fainting or bleeding.
• Ensure patient dignity, privacy and comfort maintained throughout the procedure
• Escalate any clinical concerns to an appropriate healthcare professional.
• Maintain infection prevention and control standards at all times.
• Adhere to health and safety procedures, including the safe disposal of sharps and clinical waste.
• Escalate safeguarding, welfare or clinical concerns in accordance with organisational policies.
• Maintain own clinical competence and work within the limits of training and delegated authority.
• Undertake lone working in accordance with organisational policies and risk assessments.
• Travel independently between clinic locations and patients' homes as required.
• Maintain awareness of personal safety procedures when undertaking community visits.
• Provide a courteous, professional and compassionate service to patients and carers.
• Accurately record patient attendance and completed procedures using electronic EMIS system.
• Report specimen collection issues, incidents or failures in accordance with organisational procedures.
• Maintain accurate stock records and report shortages of clinical supplies.
• Comply with all policies, including safeguarding, information governance and confidentiality requirements.
• Participate in mandatory training and competency assessments.
• Report incidents, near misses and complaints through appropriate reporting systems.
• Provide cover across multiple locations and clinic settings according to service needs.
• Work flexibly across clinic, community and domiciliary settings, including evenings, weekends and bank holidays where service needs require.
• Support additional clinics during periods of increased demand.
• Participate in quality improvement initiatives and support audits relating to specimen collection and service delivery.
• Assist in maintaining clinical equipment and report faults promptly.
• Contribute to maintaining a clean, safe and organised clinical environment.
• Attend team meetings and participate in service developments where required.
• Work in accordance with equality, diversity and inclusion principles, treating all individuals with dignity and respect.

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

• working for a values-led organisation
• Real living wage employer
• supporter of the Greater Manchester Good Employment Charter
• access to Stream, which provides flexible, on-demand access to stream your pay during the month
• salary sacrifice car benefit scheme
• 30 days annual leave, rising to 32 after five years of continuous service
• flexible pension benefits, including NHS pension scheme
• flexible working hours and policies
• family friendly and carer policies
• opportunities to apply for innovation and quality awards
• access to gtd healthcare wellbeing initiatives
• opportunity to become part of an employee owned organisation
• gtd healthcare social and fun activities
• cycle to work scheme
• eyesight vouchers
• NHS staff discounts, a free Blue Light Card and Health Service Discounts
• access to an employee assistance programme.

Essential

• Previous experience of undertaking venepuncture on adults.
• Experience of dealing with members of the public.
• Experience working in a healthcare environment.
• Experience working in a clinic setting.

Essential

• Ability to perform venepuncture safely and effectively.
• Understanding of infection prevention and control principles.
• Knowledge of patient confidentiality and data protection requirements.
• Good verbal and written communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Basic IT skills and experience of using electronic patient systems.