Bank Medical Secretary
James Fisher Medical Centre
Bournemouth, BH9 3LQ
Salary
£13.50
Contract
Bank
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
We are seeking a Bank Medical Secretary on a zero hours contract to be responsible for undertaking a wide range of secretarial and administrative duti...
Duties will include, but are not limited to, the processing
of information (electronic and hard copy) in a timely manner, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers in accordance with current policies. Furthermore, you
will support the administration and receptionist teams as required. The
post-holder will be an integral part of the general practice team.
Type letters, reports and associated documentation as required and
within the specified timescales as appropriate for the referral
Liaise with external agencies such as hospitals and community services,
ensuring referrals are processed efficiently
Manage all enquiries in an effective manner
Maintain an accurate referrals database
Action all incoming email within a timely manner
Process recall letters and other correspondence as requested
Scan documentation and attach scanned documents to patients healthcare
records
Accurately input and code SNOMED CT data on the referral system
Process referrals using the electronic referral system (ERS)
Answer phone calls, transferring calls or dealing with the callers
request appropriately
Manage all administrative queries as necessary
Support all clinical staff with general administrative tasks as
requested
Maintain a clean, tidy, effective working area at all times
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation
and adhere to practice policies and procedures on Safeguarding Adults and
Safeguarding Children
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Attend a formal appraisal with their manager at least every 12 months.
Once a performance/training objective has been set, progress will be reviewed
on a regular basis so that new objectives can be agreed
James Fisher Medical Centre is a busy General Practice located in a
residential area of Bournemouth. We provide primary care services to 12,500
patients and employ over 50 hard working colleagues, both clinical and administrative.
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Desirable
- Experience of working in a healthcare setting as a medical secretary
Knowledge and skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Excellent organisational skills
- Clinical IT system user skills and the ability to record accurate notes
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Knowledge of and ability to work to key policies and procedures
Desirable
- Understanding of clinical coding
- Chaperone procedure
- Demonstrate personal accountability, emotional resilience and ability to work well under pressure
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade 4 or above, or Functional Skills Level 2 in Maths and English
Desirable
- Typing qualification, i.e., OCR or RSA Diploma
- NVQ Level 2 in Health and Social Care
- Level 3 in Medical Terminology
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 August 2026
Last checked
17 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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