Bank Medical Receptionist

• Welcome patients and manage face-to-face enquiries professionally and courteously.
• Handle calls transferred by the AI telephone system requiring receptionist assistance.
• Support AI-assisted triage by reviewing and processing patient requests in line with practice procedures.
• Book appointments following triage outcomes and provide appropriate care navigation.
• Signpost patients to relevant services and escalate urgent or complex concerns to the clinical team.

• Maintain accurate patient records using SystmOne and other practice systems.
• Process correspondence, home visit requests, ambulance transport and interpreter bookings.
• Handle payments, receipts, deliveries and general administrative duties.
• Provide day-to-day administrative support to GPs, clinical staff and colleagues.

• Communicate professionally and compassionately with patients, carers, colleagues and external agencies.
• Work collaboratively and flexibly across practice sites as required.
• Support patients with additional communication or accessibility needs.
• Undertake chaperone duties when appropriately trained and authorised.

• Maintain strict confidentiality and access patient records only when authorised and necessary.
• Comply with UK GDPR, the Data Protection Act 2018 and practice information governance policies.
• Promptly report suspected data breaches, security incidents or confidentiality concerns.

• Assist with opening and securing practice premises when authorised.
• Maintain a safe, tidy and welcoming reception environment.
• Follow safeguarding, infection prevention, health and safety, and other practice policies.
• Complete mandatory training and undertake other reasonable duties appropriate to the role.

Essential

• Strong communication, customer service, IT and organisational skills. Professional, compassionate, reliable and flexible. Able to multitask, work under pressure, use initiative and maintain confidentiality.