Bank Clinical Administrator

We are

based in Farnham and Guildford, and provide bespoke, compassionate palliative

and end of life care for people living with an advanced or terminal illness,

across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives

of our patients and their loved ones, providing outstanding care at a time that

really matters. Our Clinical Administrators

are pivotal in helping deliver our vital services, ensuring every day is

precious for our patients.

The impact of our services on the lives of our patients and their

https: //www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to

creating a diverse and inclusive culture, with the principles of fairness and

equality at its core. We are an equal opportunities employer, who values

and respects our employees unique knowledge, skills and experiences. We

warmly welcome applications from all sections of the community. All

appointments are made following a fair and equitable process, based on merit,

job requirements and business need.

JOB DESCRIPTION Bank Clinical Administrator

Post: Bank Clinical

Accountable

to: Clinical

Purpose: To provide efficient, effective and responsive secretarial and

administrative support to the members of the Multidisciplinary Clinical Team,

particularly the Advice and Referral Team, in line with PT strategy.

1.0 Clinical

1.1

work with specific members of the multidisciplinary clinical team, as agreed

with the Clinical Administration Manager.

1.2

maintain effective internal communications across the Clinical Administration

Team at all sites and other PT departments.

1.3

maintain effective external communications with healthcare professionals from

other organisations, patients, patient families and carers.

1.4

ensure patient information is held in a secure and confidential manner in line

with PT guidelines.

1.5

ensure patients records are kept correct and up-to-date. To assist with Access

to Healthcare Records requests, in line with policy and procedure.

1.6

provide telephone support to clinical teams, dealing professionally and

sensitively to enquiries from a range of sources. Ensure messages are flagged with the

appropriate clinical team and recorded in clinical software, concisely,

accurately and in a timely manner.

1.7

undertake various tasks for the clinical teams and using appropriate systems,

ensuring high quality and accuracy.

1.8

Be

a point of reference for other PT staff and volunteers.

2.0 Professional

2.1

adhere to the PT policy in relation to confidentiality, with specific reference

to the Data Protection Act.

2.2

report any breakdowns in the system or equipment to the Maintenance Department

or via the IT Helpdesk.

2.3

be aware of and adhere to all the relevant policies and procedures, with

special reference to Health and Safety in the workplace.

2.4

work as an integral part of the Clinical Administration Team, being sensitive

to the needs of the whole team and supportive of other team members and PT

service needs.

2.5

may specialise in one or more of the following areas In-Patient Unit, Hospice

at Home, Living Well or Patient and Family Services. When working at the Beacon you may be

required to help with additional duties, such as reception and maintenance

tasks.

3.0 Training and Development

a) Team

3.1

share best practice with colleagues, especially in relation to new approaches

to work.

3.2

contribute to the effective development of the Clinical Administration Team.

3.3

actively contribute and suggest on how improvements could be made to improve

processes and workload, working closely with the Clinical Administration

Manager.

3.4

be able to work flexibly across all clinical areas to ensure continuity of

service, in respect of colleagues being on annual leave, sick leave etc.

b)

Personal

3.5

actively look for new opportunities and areas for self-development using the PT

annual performance review system to ensure skills are kept relevant and up to

date.

3.6

develop effective relationships with colleagues and be aware of personal style.

3.7

keep Training Tracker modules completion up-to-date.

3.8

attend all in-house training day including mandatory and compulsory updates.

4.

holders are required to understand their responsibilities in the safeguarding

context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of

adults and children at risk.

You are required to

adhere to Phyllis Tuckwells

Safeguarding Policy (held on the NEST), which supports the local authoritys

multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity

Act 2005 (including Deprivation of Liberty Safeguards).

inform the appropriate PT

professional where there is concern that an adult or child may be at risk of

harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities

approach, valuing, and respecting everyone as individuals, with diverse

opinions, cultures, lifestyles, and circumstances.

job description is underpinned by Phyllis Tuckwells philosophy, culture, and

core values, which actively embrace diversity and inclusion and promotes total

team spirit.

job description is current and subject to yearly review in consultation with

the jobholder. It is liable to reflect and anticipate necessary changes

to support the PT strategy.

Excellent Career Development

For further

information regarding the role please contact Maria Aziz, Beacon Centre Manager

on maria.aziz@pth.org.uk or phone 01252

729404.

Alternatively contact

Julia Edwards, Clinical Administration Manager on julia.edwards@pth.org.uk or phone 01252 729443

informal visits are encouraged.

If you have any questions about the recruitment process email HR: recruitment@pth.org.uk

Interviews to be held: Tuesday 13th or Thursday 15th

October 2026.

We reserve the right to close the role ahead of the closing date should

sufficient applications be received. Your early response is therefore

encouraged.

Please note that we do not hold a sponsor licence and therefore

are unable to provide sponsorship.

This post

is subject to a standard Disclosure and Barring Service check.

Team Working

Risk Management

Essential: - Have an awareness of risk management

Experience

Qualifications

Essential: - English GCSE - minimum C grade; - Good general education

Using Information and Systems

Personal Qualities

Relationship, Written and Oral Communications