Bank Care Co-ordinator - Preston & Chorley

• To deliver a high quality health care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Undertake the booking of appointments across a number of health care services.
• Liaise with the Senior Care Co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments across a number of services in line with agreed timescales.
• Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
• Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
• Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
• Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service.
• Ensure regular attendance at operational meetings.
• All training deemed as mandatory to be completed within the specified time frames.
• Perform any tasks as requested that are within the boundaries of the role.
• Ensure that all gtd healthcare policies and procedures form the basis of all decision making.

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

• working for a values-led organisation
• Real living wage employer
• supporter of the Greater Manchester Good Employment Charter
• access to Stream, which provides flexible, on-demand access to stream your pay during the month
• salary sacrifice car benefit scheme
• 30 days annual leave, rising to 32 after five years of continuous service
• flexible pension benefits, including NHS pension scheme
• flexible working hours and policies
• family friendly and carer policies
• opportunities to apply for innovation and quality awards
• access to gtd healthcare wellbeing initiatives
• opportunity to become part of an employee owned organisation
• gtd healthcare social and fun activities
• cycle to work scheme
• eyesight vouchers
• NHS staff discounts, a free Blue Light Card and Health Service Discounts
• access to an employee assistance programme.

Essential

• Excellent organisation skills.
• Ability to communicate effectively within a multi-disciplinary environment.
• Commitment to training, attendance at meetings and ongoing
• development.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.

Essential

• At least one years experience of reception or call handling duties.
• Excellent telephone manner.
• Evidence of working to defined policies and procedures.
• Experience of using a computer.
• Experience of a busy telephone answering environment.
• Experience of working with the public.