Bank Administrator

• To provide full administrative support to Managers within Nottingham CityCare Partnership
• Work effectively as part of an administration team.

• Ensure team members are aware of own role and any new information for cover arrangements.
• To actively participate in Nottingham CityCare Partnership mandatory trainingand team specific training.

• To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
• To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
• To provide full administrative support to the Managers on a day to day basis.
• To have a good working knowledge of Microsoft outlook.
• To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
• To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
• To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
• To record telephone messages in writing and act promptly if urgent responses are needed.
• To accurately collate and input data and produce statistics as and when required.
• To maintain diaries, make appointments, arrange meetings etc., as and when required.
• To undertake general office procedures including photocopying, filing and the distribution of mail as required.
• To implement and update office systems/procedures as required, in collaboration with the team.
• To provide administration support for the recruitment process as and when required.
• To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
• To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception staff are welcoming and helpful to patients, clients and contractors.
• Bank to be available at short notice to meet the needs of the service for all services within CityCare.

Essential

• Tell us about your experience of dealing with sensitive or confidential information.
• Tell us about your experience of health, safety and security in the workplace.
• Tell us about a time when youve used your communication skills when working as part of a team (this could in work or at school/college/university)

Essential

• As part of this role, we are looking to provide flexible hours please tell us about your preferred working patterns (e.g. can you be flexible Monday to Friday 9am - 5pm at all times or are you looking for work during school/college/university term times)
• You may be required to travel between locations, please tell us about your ability to travel across Nottingham city.