Band 6 Service Manager
University Hospitals Birmingham NHS Foundation Trust
Birmingham, B15 2TH
Salary
£39,959 to £48,117
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
The Service Manager will provide operational, performance and business management support to Respiratory Medicine at Queen Elizabeth Hospital, working...
Lead the operational management of Respiratory Medicine services, ensuring delivery of national and local performance standards and service objectives.
Manage patient pathways, waiting lists and access targets, including RTT, cancer and diagnostic standards.
Analyse, validate and report complex operational data using advanced Excel and reporting systems to support decision-making, performance monitoring and service improvement.
Produce performance reports, identify trends, risks and opportunities, and develop recovery plans to achieve targets.
Provide accurate information to clinical and operational teams and maintain high standards of data quality and governance.
Lead audits, service reviews and improvement projects to enhance patient experience and operational efficiency.
Line manage administrative, reception and team leader staff, including recruitment, appraisal, training, attendance and performance management.
Support service planning, capacity and workforce management, monitor clinical capacity and waiting lists, manage resources and authorised budgets, investigate complaints and incidents, ensure compliance with Trust policies and governance requirements, and deputise for the Operations Manager as required
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Qualifications
Essential
- Degree or equivalent professional
- Management qualification.
- * Further management training and/or
- relevant managerial experience to
- post graduate diploma level.
Experience
Essential
- Previous experience of working to
- NHS key performance and national
- standards.
- * Experience in handling confidential
- information.
- * Experience with dealing with
- patients, relatives and the general
- public.
- * Experience in managing in-patient
- and outpatient waiting lists and
- designing and implementing
- mitigating actions as required.
- * experience of analysing and
- interpreting performance data to
- support service improvement and
- operational decision-making.
- * Experience of developing and
- monitoring action plans to deliver
- performance targets.
- * Experience of managing change and
Desirable
- Experience of working to NHS key
- performance and national standards
- within Respiratory Medicine.
Additional Criteria
Desirable
- Experience of using Power BI or other
- business intelligence tools.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related