Band 4 Recovery Coordinator (Hope Service) - Bristol

o To support people seeking asylum and refugees and their carers, who have PTSD/Trauma presentation and who are accessing psychological support from the Hope Service.

o To enable and assist service users to meet their daily health, mental health, social care and wellbeing needs, in line with their Personal Wellbeing Plan.

o To facilitate engagement with other services, both NHS and 3rd Sector/voluntary.

o To contribute to the ongoing assessment, delivery and review of interventions and activities, against the identified recovery goals.

o To act as the recovery coordinator for allocated service users.

o To support the development and delivery of defined wellbeing initiatives for a wider group of service users.

The team works primarily from Gloucester House, Southmead Hospital but the role will involve some remote working and community-based work across the area in the Home Office hotels.

1. To undertake the role of recovery coordinator for an allocated caseload of service users, organising and participating in the ongoing assessment, planning, delivery and review of care to meet identified physical, mental health, social care and well being needs. This may include:Explaining the role of care coordinator;Developing and reviewing Personal Wellbeing Plans and organising reviews where appropriate.Organising and participating in defined assessment methods/activities;Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations.Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio progress notes, Safety Assessments and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting. 2. Planning and undertaking defined interventions and treatments to enable the individual to meet and develop their wellbeing needs in line with the PWP. This might include;Preparing for and facilitating wellbeing groups such as an art group, Coping with Hope group, Nature Connections group or sleep sessions.Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation.Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.3. Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed PWPs. This might include helping individuals to:Access appropriate and safe housing or make a request to remain living in the BNSSG area.Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed. Understand how to access health care.The role will include providing:Emotional support, focusing on motivation and encouragement;Information and advice around maintaining good physical health and diet;Information on rights under the Mental Health Act;Signing-posting to support around Immigration.4. Effectively build hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on a persons strengths and aspirations to allow the creation of meaningful PWPs.5. To communicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.6. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their PWP. Discussions should include planning for a periodswhen a persons mental health may be deteriorating - this may involve working with Safeguarding.7. Where indicated to undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.8. Organise and participate in the development of risk assessments and crisis management plans.Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with Safety plans.9. Respond to the needs of individuals with sensitivity with regards to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.10. Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.11. To be responsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload. 12. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglect or harm to themselves, or at risk from others, and by participating inprocesses with other agencies to keep the individual safe.13. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.14. Monitor and maintain health, safety and security of self and others, taking appropriate action where required.15. Maintain accurate, confidential records of patient activity by noting these in RIO progress notes. Communicate effectively with colleagues in other services around any changes in care e.g. joining and leaving a MOAT group, starting a specific intervention or being discharged.16. Report and record activity as agreed and within agreed timeframes.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Qualifications/Experience/Skills

Desirable: - Experience of mental health services, as a user, carer, volunteer or worker.; - Experience of the asylum system.