Band 4 Medical Secretary Supervisor - Infectious Diseases

The post holder will provide a professional and confidential medical secretarial service to Consultants and the multidisciplinary team within the Infectious Diseases Department, supporting the delivery of high-quality patient care.

Responsibilities include preparing clinical correspondence, managing consultant diaries and clinics, processing referrals, arranging appointments and investigations, maintaining accurate patient records, and supporting the effective management of patient pathways. The post holder will also act as a key point of contact for patients, GPs, healthcare professionals, and external agencies, responding to enquiries in a professional and timely manner.

Working closely with clinical and administrative colleagues, the Medical Secretary will ensure clinic outcomes, follow-up appointments, and investigations are actioned appropriately, while supporting waiting list management and service performance. The role requires excellent organisational, communication, and IT skills, with the ability to prioritise workloads, maintain confidentiality, and work effectively both independently and as part of a team.

The post holder will adhere to Trust policies, information governance standards, and data protection requirements, while contributing to continuous service improvement and providing cross-cover when required.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Qualifications

Experience

Desirable: - *Experience of working in a busy environment

Additional Criteria

Desirable: - *Ability to work under pressure and deal with stressful situations