Band 4 Medical Secretary Supervisor - General Surgery

• Providing effective secretarial and administrative support to consultants, clinicians and the wider multidisciplinary team.
• Managing a busy workload, prioritising tasks and working to agreed deadlines.
• Typing and producing accurate clinical correspondence, reports, referrals and other documentation.
• Managing patient correspondence and ensuring information is processed and distributed promptly.
• Arranging and coordinating patient appointments, clinics and follow-up activity.
• Processing referrals and ensuring patients are appropriately progressed through their care pathway.
• Maintaining accurate and up-to-date patient records and electronic databases.
• Liaising professionally with patients, GPs, hospitals, clinical teams and other healthcare professionals.
• Responding to telephone and email enquiries, providing appropriate information and escalating queries when required.
• Monitoring waiting lists, clinic outcomes and outstanding actions to support timely patient care.
• Ensuring all work is undertaken in accordance with NHS policies, procedures, confidentiality requirements and information governance standards.
• Supporting the team with general administrative duties and service development as required.
• Working collaboratively with colleagues to provide a responsive, efficient and patient-focused service.

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology

Essential

• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites