Band 4 ED Flow Co-Ordinator

• Maintain accurate real-time patient tracking across all ED areas using Trust electronic systems.
• Support achievement of national and local performance standards, including the 4-hour emergency target and ambulance handover times.
• Coordinate admissions, discharges, transfers and specialty referrals to minimise delays.
• Monitor department capacity, escalating flow risks and operational pressures promptly.
• Produce accurate patient flow information, reports and updates for clinical and operational teams.
• Contribute to service improvement initiatives, audits and patient flow projects.
• Monitor patient progress.
• Attend handovers, safety huddles and flow meetings, providing accurate operational information.
• Liaise confidently with clinical teams, bed management, site teams, diagnostic services and specialty wards to progress patient pathways.
• Proactively identify patients at risk of delay and take action to resolve barriers to flow.
• Support effective use of ED spaces and resources to maintain patient safety and throughout.
• Communicate professionally and compassionately with patients, relatives and staff in a fast-paced environment.
• Exercise sound judgement, prioritise competing demands and escalate concerns appropriately.
• Work flexibly across a 24/7 service, demonstrating resilience, initiative and a strong commitment to delivering safe, efficient patient care.

Essential

• *Good General Education (e.g., GCSE English and Maths A-C GCSE LEVEL 9-4
• *Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.

Essential

• *Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
• *Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
• *Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
• *Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
• *Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
• *Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
• *Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
• *Knowledge of clinical terminology and patient flow within an acute hospital setting.
• *Can demonstrate knowledge of Data protection in relation to the role applied for.

Desirable

• *Able to work to a high level of accuracy consistently, producing written reports/ information to inform service provision.

Essential

• *Well-rounded communication skills
• *Good command of written/ spoken English
• *Good standard IT/keyboard skills
• *Polite telephone skills/ manner
• *Can understand / comprehend and communicate factual information to a range of people.
• *Able to work to a high level of accuracy consistently, producing
• *written reports / information to inform service provision
• *Able to deal with visitors and contacts in a courteous and professional manner.
• *Good IT/ keyboard skills with the ability to update and maintain information held with IT/ administrative systems.
• *Good organisational and planning skills, confident in time management an ability to prioritise own workload and use initiative.
• *Can organise complex activities which require collating and utilising information from a number of sources.
• *Ability to work in a challenging and busy environment where situations may change during the course of a day or in a short period of time.
• *Well-developed negotiation skills.
• *Can demonstrate tenacity and compassion when dealing with sensitive and complex issues.
• *Reliable/ punctual and approachable.
• *Courteous, respectful, and helpful at all times.
• *Ability to work on own initiative.
• *Ability to move between sites working as required for internal/ Trust meetings/ business as required.