Band 3 Single Point of Access Administrative Assistant

Work alongside WMAS and other system partners to deliver joined-up care.

Be part of a dynamic, forward-thinking multidisciplinary team

Opportunities for career progression as the service expands

A supportive, inclusive, and flexible working environment

Make a real difference to patient outcomes and experience

Help reduce pressure on emergency services by ensuring safe, timely care pathways

We're looking for motivated, compassionate, and solution-focused individuals with excellent communication skills and a passion for integrated care. You'll thrive in a fast-paced environment and be confident in handling referrals, liaising with clinical teams, and putting patients at the centre of everything you do.

Handling and inputting referrals into RIO / managing clinical diary

Working on own initiative without supervision to plan daily workload.

Be a point of contact for personal or telephone callers to the centre, taking messages, details of referrals and redirecting calls where necessary.

Ensure all messages are accurately recorded.

Exercise tact, diplomacy, empathy and patience when dealing with patients, carers and family who are distressed, emotional or bereaved daily. Use Customer Care skills when dealing with callers who may be verbally abusive.

Be responsible for incoming/outgoing post on a day-to-day basis, including confidential material, redirecting where necessary.

Arrange and provide administrative support to meetings, including assisting with preparation of papers and taking minutes of meetings and transcribing as required. Contribute to these meetings where appropriate.

To use NHS computer systems including Rio and to input data onto Rio as required.

To operate the VOIP telephony system.

To ensure that the confidentiality of personal information remains secure and that the Terms of the Data Protection Act are met in respect of personal information held within the Primary Care Trust computer systems and manual systems.

Assist with the general upkeep and tidiness of the office, for example updating and maintaining the notice boards ensuring out of date information is removed and current information is displayed.

To undertake the provision of photocopying service, receive and send faxes for the department.

To ensure administrative policies and procedures are reviewed regularly with changes suggested and embedded in practice.

To maintain a working knowledge of the Trust Services and where they can be accessed.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Qualifications training

Experience

Personal qualities

Skills/knowledge

Other job requirements