Band 3 Receptionist/Clinical Services Administrator - Bristol

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systemsincluding Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (IAPTUS).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.

They will need to be able to work within a team effectively and share work streams where appropriate.

There may be a requirement to provide supervision to support administrators or apprentice posts.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.

Their work is managed rather than supervised and they are accountable for their own actions - manager is available for reference, generally,they will manager their own workload.

Good communication skills are key to success in this post.

Meet and greet services users, families and visitors to the buildingHandling sensitive and confidential material.Answering the main phones for the Clinical Team and dealing with enquiries.Taking messages on behalf of the Clinicians and passing them on in a timely fashion.Typing/Audio typing.Scanning and uploading documentation to IAPTUS (Patients Electronic Records System)Dealing with incoming and outgoing post.Diary Management.Updating spreadsheetsSupporting the Clinical services lead administrator with collation and validation of data and KPi targets.Minute taking.Room bookingsBooking appointmentsSupporting Health and safety auditsOther general administrative tasks.

CAMHS work can include reports and letters of a safeguarding and sensitive nature and admin staff can be exposed to this. Therefore, you should possess the ability to show compassion and empathy whilst maintaining a professional and calm manner.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Experience

Essential: - Experience of administrative systems and procedures; - Experience of Microsoft Office; - Experience of working within a team

Desirable: - Experience of working within CAMHS administration

Education

Essential: - Sound qualification in English and Maths; - RSA or equivalent keyboarding or typing qualification

Desirable: - ECDL / Diploma / NVQ qualification in administration

Skills and knowledge

Desirable: - An eye for detail; - Previous knowledge of CAMHS; - Previous knowledge or use of NHS IT systems