Band 3 Medical Secretary

Work as part of the Medical Secretariat to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users

Provide a support medical secretarial service within the Division. Undertake accurate audio/copy typing of medical correspondence and general administration

Undertake general office duties, which will include answering the telephone, taking messages ensuring comprehensive information is captured as appropriate, photocopying, filing, faxing and associated duties in an efficient and timely manner

Support the day-to-day functions of the Medical Secretariat, managing priorities and contributing to the provision of well-led, professional, efficient, accurate and timely service

To provide support for written and telephone enquiries on behalf of the Medical Secretariat.

To type urgent and routine NHS clinical letters where required and translate letters from audio recordingsDaily use of outsourcing application for all non-urgent NHS clinical letters

To format NHS letters and process correspondence ensuring accuracy and a high standard of presentation in accordance with agreed Standard Operating Procedures (SOPs).

To assist in achieving national and local performance targets by ensuring clinical letters are processed in the prescribed timescale.

To work closely with the Senior Medical Secretaries to prioritise workload and highlight any urgent requests to ensure deadlines and key performance indicators are achieved.

To support the service during periods of short staffing levels by working with the Senior Medical Secretaries to identify, prioritise and complete tasks.

To deputise in the absence of the Senior Medical Secretaries where required.

To actively engage with the Specialty Management Groups to support the delivery of local and national targets.

To assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.

To input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered.

To work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service across the Division.

To provide a patient focused service and be able to communicate effectively and appropriately with patients and staff at all levels.

To use Microsoft Applications (e.g. Excel) for maintaining and managing records and folders within the administration team.

To report any issues or complaints as necessary through the DATIX incident management system.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Be Part of Our Team....

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Qualifications

Essential: - Minimum of 3 GCSEs or equivalent, to include English Language or equivalent; - Word Processing/Typing RSA 3 or equivalent experience

Experience

Desirable: - Relevant experience as a medical secretary in the NHS or private sector

Skills & Knowledge

Essential: - Evidence of excellent communication skills, both verbal and written; - Ability to work with minimal supervision and to organise work pattern

Desirable: - Knowledge of medical terminology