Band 3 Iv Therapy Admin

• The main duties of the post are varied:
• Coordinating/supporting service activities and day-to-day operations.
• Preparing meetings, agendas and producing accurate minutes.
• Managing telephone and email enquiries from patients/carers/relatives and healthcare professionals.
• Maintaining patient records, ensuring information is recorded accurately and confidentially.
• Supporting clinical staff with administrative processes to enable safe and effective patient care.
• Assisting with data collection, reporting and service monitoring
• Using Microsoft Office applications and NHS systems to manage information and documentation.
• Contributing to service improvements, helping to develop efficient administrative processes.
• Updating patients regarding appointments/visits
• Be able to manage/relay sensitive information
• Demonstrate a good understanding of Safeguarding
• Support with complaint resolution
• Attend admin and departmental meetings
• Create documents/letters/spreadsheets
• To provide cross cover across the administrative team
• Photocopying/scanning
• Open/distribute post
• Complete HR paperwork
• Support Senior clinical team with recruitment processes
• Maintaining confidentiality and upholding Caldicott and GDPR principles
• Ensure patients are booked and reviewed in appropriate time frames in keeping with RTT guidelines
• Responsible for ensuring all mandatory and role specific training is completed within recommended time frames

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems