Band 3 Clinical Services Administrator - Swindon

You will be an effective communicator with a wide range of administrative skills.

You will be part of the team managing routine, and non-routine tasks which will include telephone call handling, typing patient related correspondence, arranging of meetings with a wider range of stakeholders and ensuring that minutes are taken accurately, inputting of data accurately onto various systems, including Microsoft office tools, and electronic patient records.

Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff; Multidisciplinary Teams (Community or Inpatient); Services Users and Carers; Health and Social Care teams; Third sector/voluntary agencies; Community groups and local authority provision; Other statutory agencies e.g. Police, Ministry of Justice etc.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Exchange verbal and written information with patients, staff and carers relating to appointments and meetings etc.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc.

Escalating issues to the Clinical Services Lead Administrator as appropriate.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients.

Input accurate and up to date patient data onto the RIO and Connecting Care system.

The post holder will order stationery and other necessary items for the team via the procurement system.

Supporting the induction of new staff members as required.

Produce confidential correspondence and reports on a frequent basis.

Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.

Take and distribute formal minutes as necessary.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Education and Qualification

Essential: - NVQ 3 qualification or relevant experience in administrative systems and office procedures

Desirable: - Administration experience in a health/social care setting

Skills

Desirable: - Diary management

Experience

Essential: - Evidence of working well in a team; - Empathy for individuals who have experienced mental health problems

Desirable: - Ability to cope with behaviour which may be challenging at times