Band 3 Administrator

To ensure a friendly and welcoming point of contact to all service users and staff, giving prompt attention to their requests, directing enquiries and signposting as appropriate.

Prioritise, plan and organise daily workload, ensuring that daily tasks and on-going workloads are prioritised and completed within agreed and acceptable timescales and Standard Operating Procedures.

Ensure incoming mail is opened on a daily basis, date stamped and distributed/acted on in a timely manner. Ensure all urgent matters are redirected appropriately and promptly.

To deal with correspondence, make and receive telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Use own judgement to resolve problems arising within responsibilities of role.

Effective maintenance and upkeep of both paper and electronic patient case notes, to be kept in good order at all times, and in line with trust guidelines. Checking to see if child already has a current set of case notes and creating new files as necessary. Accurate and timely filing of patient correspondence and results at all times

Maintain regular contact with members of the Central Booking Service liaising as appropriate and ensuring accurate information is passed on to the relevant service.

Acting as a link between the clinical team and parents/carers by telephone /face to face, ensuring confidentiality is maintained at all times.

To liaise with the Central Booking Service in relation to any clinic changes that may occur, following local procedures.

To liaise with patients to book and amend appointments for clinics not booked by the Central Booking Service.

Ensure all urgent matters, that need management support are redirected urgently and promptly

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you

Qualifications

Expereince

Skills/Knowledge

Personal qualities

Other job requirements

Skills/Knowledge