Band 3 Admin and Clerical officer
Royal Free London NHS Foundation Trust
London, N12 0JEView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
20 October 2026
1 day leftJob description
The Band 3 Reception Staff member provides a professional, welcoming, and efficient front-line reception and administrative service within the departm...
Provide a friendly and professional reception service, welcoming and assisting patients on arrival.
Attend/check in patients on the system upon arrival for their appointments.
Register patients accurately and maintain up-to-date patient records.Make pre-appointment reminder calls and provide patients with relevantappointment information.
Send appointment reminder text messages to help reduce DNAs.Answer telephone enquiries and respond to patient queries promptly andcourteously.
Send X-ray reports to GP surgeries, ensuring accuracy, confidentiality, and timely communication.
Liaise with, Admin team, clinicians, and other departments to support patient care.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Essential
Essential
- 4 GCSE grades A-C or equivalent.
- Previous experience working in a reception, administrative, customer service, or healthcare setting.
- Understanding of confidentiality, data protection and customer care principles.
- Excellent verbal and written communication skills; ability to communicate effectively with patients, relatives and staff at all levels.
- Competent in Microsoft Office (Outlook, Word, Excel) and electronic record systems.
- Excellent customer service skills.
- Ability to prioritise workload, work accurately under pressure and meet deadlines.
- Awareness of risk management and information governance requirements, with an understanding of confidentiality, data protection, and safe working practices.
- Ability to remain calm under pressure.
- Professional, compassionate, reliable, adaptable, trustworthy, and detail-oriented with a positive, patient-focused approach.
Desirable
- AMSPAR Medical Terminology or equivalent.
- NVQ Level 3 in Business Administration, Customer Service or equivalent qualification.
- Sage & Thyme certificate
- NHS experience and knowledge of NHS systems.
- Experience using Cerner, CRIS, EPR or other NHS systems.
Demonstrate ability to meet Trust Values
Essential: - Give examples showing Trust Values in action.
Desirable: - Experience identifying and implementing service improvements
Skills and aptitudes
Essential
- Competent in Microsoft Office (Outlook, Word, Excel) and electronic record systems
- Excellent customer service skills
- Ability to work effectively as part of a multidisciplinary team and support colleagues across departments
Personal qualities and attributes
Essential: - Professional and approachable; - Compassionate and patient focused; - Flexible and Adaptable
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
7 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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