Audiology Administrator
East and North Hertfordshire Teaching NHS Trust
Stevenage, SG1 4AB
Salary
£24,625 to £25,674
Contract
Fixed-Term
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to...
Managing incoming referrals, ensuring all information is accurately recorded on the relevant systems.
Booking patient appointments into clinics as directed by clinicians.
Sending appointment communications to patients, including letters and text notifications.
Providing reception cover by welcoming patients, checking them in for appointments, and offering relevant information before and after their visit.
Booking follow-up appointments as required to support continuity of care.
Managing and responding to enquiries received via email, ensuring all queries are handled promptly and appropriately.
Checking patients in for the appointment and providing any relevant information prior to or after their appointment
At East and North Hertfordshire Teaching NHS Trust, we are proud of the wide range of general and specialist services we provide. Our dedicated workforce of around 6,000 staff are committed to ensuring our patients receive the highest standard of care. Our ability to work flexibly and innovatively in how we deliver services across our catchment area has never been more important.
We operate across the following hospital sites
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County Hospital, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust, where committed staff deliver high-quality, compassionate care. We are continuing to undergo significant transformation, with both our staff and patients at the centre of this journey.
We are also committed to supporting a positive work-life balance for our employees. Staff are encouraged to request flexible working arrangements, and we are committed to considering all requests carefully. While these must be balanced against service needs and assessed through a formal process, our starting point is always to explore how we can make flexible working possible.
Knowledge
Desirable
- Knowledge of Trust's Access Policy
- Some understanding of medical terminology
Qualifications / Training
Essential
- Educated to GCSE
Previous Experience
Essential
- Experience of working in a health care environment.
- Previous IT skills, including use of Mircosoft Office
- Experience working with various stakeholders
- Experience of dealing with patients
- Proficient in email use
- Experience using a patient or client management system
Desirable
- Experience using Lorenzo.
Skills
Essential
- Able to demonstrate good communication skills, verbal & written
- Ability to prioritise and work under pressure
- Able to manage own workload without supervision
- Able to multi-task
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
- Able to work with people at all levels of the organisation
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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