Assistant Service Delivery Manager - Derm & Neuro

• Be responsible for the daytoday operational management of the Dermatology & Neurology service, ensuring services are delivered safely, efficiently and in line with Trust objectives.
• Oversee the operational delivery of Dermatology & Neurology outpatient clinics, procedures, biologics services, 2weekwait skin cancer pathways and followup activity, ensuring timely access and effective patient flow.
• Manage medical staffing rotas, ensuring appropriate consultant and junior doctor cover is maintained to deliver a safe and effective service at all times.
• Monitor and support delivery against national and local performance targets, including RTT and Cancer Waiting Time standards, escalating risks and issues appropriately.
• Line manage Dermatology & Neurology administrative teams, including responsibility for recruitment, appraisal, performance management, training, sickness absence and staff rotas.
• Work collaboratively with clinical teams to identify and address pathway bottlenecks, support demand and capacity planning, and implement service improvements.
• Support robust clinical governance arrangements, including the investigation and followup of incidents, complaints and action plans relating to the service.
• Contribute to financial management of the service, supporting income recovery, cost control and delivery of agreed cost improvement initiatives.
• Ensure accurate collection, validation and reporting of activity and performance data to support operational and strategic decisionmaking.
• Promote and demonstrate Trust values, supporting a positive, inclusive and compassionate working culture and adherence to Trust policies and procedures.

Essential

• Postgraduate diploma level qualification or equivalent experience

Desirable

• Management qualification or equivalent experience

Essential

• Senior experience of office management
• Experience of supervising staff and developing staff potential
• Experience of handling complaints
• Experience of working in health service in a line management capacity
• Experience of working with and dealing with the general public.
• Experience of team working and building & maintaining effective working relationships in a multi-disciplinary environment

Desirable

• Experience of managing NHS waiting lists and tracking of patient tracking lists in the NHS
• Experience of booking patient appointments in the NHS
• Experience of managing a budget