Assistant Practice Manager

• Oversee day-to-day administrative operations, responding to staff and patient queries.
• Lead on the EMIS clinical system, including maintenance, troubleshooting, and optimisation.
• Manage appointment systems to ensure agreed processes are followed and monitored.
• Line-manage the reception team, including training, support, and appraisals.
• Manage and respond to complaints in line with NHS guidance, completing required reporting.
• Ensure compliance with statutory, contractual, and regulatory requirements.
• Support compliance with CQC standards and contribute to inspections and action plans.
• Ensure practice policies are current, implemented, and adhered to.
• Maintain confidentiality and comply with data protection and information governance requirements, reporting data breaches appropriately.
• Promote health and safety, equality, diversity, and inclusion in line with legislation.
• Deputise for the Practice Manager as required and support service development.
• Undertake additional duties appropriate to the role.

• Oversee administrative operations and make

• Produce weekly rota and room allocation plans

• Prepare, record, and distribute minutes for

• Prepare agendas and chair staff meetings in the

• Attend Practice team meetings and external meetings as

• Ensure effective and efficient day-to-day

• Maintain responsibility for the EMIS clinical

• Provide support and training on all IT

• Ensure secure maintenance of patient records in

• Manage appointment systems and ensure

• Manage the reception team
• Support recruitment, training, and appraisals
• Manage rota and annual leave ensuring adequate

• Promote staff engagement and wellbeing
• Support HR policies

• Oversee non-clinical patient services
• Monitor patient satisfaction
• Manage complaints handling and appropriate

• Ensure compliance with statutory and regulatory

• Support CQC standards and inspections
• Maintain risk registers and incident reporting
• Support audits and quality improvement
• Ensure policies are up to date and followed

• Comply with Health and Safety at Work Act 1974
• Maintain safe working environment
• Participate in risk assessments and incident

• Support fire safety and infection control
• Ensure staff training

• Comply with UK GDPR and Data Protection Act
• Maintain confidentiality of patient data
• Ensure secure data handling
• Report data breaches appropriately

• Promote equality and diversity
• Ensure non-discriminatory service delivery
• Comply with Equality Act 2010

• Deputise for Practice Manager
• Support operational development
• Undertaking additional duties as required

Essential

• Absolutely essential is experience of working General Practice/Primary Care for AT LEAST two years.