Assistant Patient Pathway Coordinator (Audiology) - Part Time 22.5 hrs
Royal Berkshire NHS Foundation Trust
Reading, RG1 5AN
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
13 September 2026
12 days left
Job description
Band 3 Assistant Patient Pathway Coordinator (Audiology) This is a Part Time post for 22.5 hours per week. The Assistant Patient Pathway Coordinator p...
Manage Patient Appointments and Pathways
- Process referrals and ensure patients are booked into the appropriate clinics.
- Schedule new and follow-up appointments.
- Identify potential delays or pathway breaches and escalate issues appropriately.
- Maintain accurate pathway information on Trust systems
- Manage clinic cancellations and re-book patients within required timescales.
- Ensure patients progress smoothly from referral through to discharge.
- Ensure patient information is accurate and up-to-date.
- Track and manage health records in compliance with Information Governance requirements.
- Attend service development meetings.
The post is a patient-focused administrative point of contact for patients, clinicians and other healthcare organisations, ensuring that patients move smoothly through their care pathway. You will be responsible for coordinating appointments, managing waiting lists and patient tracking, maintaining accurate records, and supporting the delivery of a high-quality patient experience.
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Education/Qualifications
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Desirable
- Computer Literacy Course, e.g. ECDL
Experience
Essential
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of handling patient complaints
Skills, Knowledge, Abilities
Essential
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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