Assistant Patient Pathway Administrator

1. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.

2. Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.

3. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.

4. Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.

5. Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.

6. Completing clinical letters for patients and GPs

7. Adding additional clinic capacity on EPR as directed by management.

8. Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

The post holder will be expected to provide day to day administrative support for Urology clinicians within the Urology department. The individual will need to be flexible to meet the competing and evolving demands of the service. There will be an element of cross cover required within the team and an extension of the role to provide administrative support to other services covered by the Urology Team

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative support service for the Urology clinical team

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more herewww.ouh.nhs.uk

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Qualifications

Essential: - GCSE or equivalent in English and Maths, grades A-C

Experience

Essential: - Previous admin experience

Desirable: - Previous NHS experience; - EPR experience

Personal Skills

Behavioural Skills

Technical Skills

Desirable: - Experience of IT Systems, Microsoft Office: Outlook, Word, Excel; - Willingness to learn new applications