Assistant Patient Access & Booking Centre Manager

• Support the management of the day-to-day operations of the Patient Access and Booking Centre.
• Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
• Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
• Ensure accurate management of patient pathways and high standards of data quality and information governance.
• Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
• Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
• Support staff performance, training, development, appraisal processes and workforce planning activities.
• Produce, analyse and present performance information and reports to support operational decision-making.
• Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
• Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.

Essential

• Educated to degree level or equivalent level of work experience and knowledge
• GSCE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Essential

• Experience of assisting with the management of a service/managing staff
• Waiting list experience or equivalent experience
• Experience of using spreadsheets / databases
• Experience and understanding of current priorities for the health board

Essential

• Understanding of statistics
• Able to present data and information clearly and accurately
• Excellent communication skills
• Keyboard skills
• Organisational, time management for self and others, and delegation
• Leadership/coaching skills
• Strong commitment to making performance improvements
• Change management skills and ability to implement and assist with leading change
• Excellent written, verbal and presentation skills
• Ability to use own initiative

Essential

• Knowledge of Microsoft Office Applications, Word / Excel / Outlook
• Experience of waiting list management
• Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
• RTT

Essential

• Well developed work ethic
• Ability to work to deadlines
• Professional, confident manner
• Organised, punctual, reliable, self motivated
• Team worker
• Able to work autonomously
• Approachable/ pleasant manner
• Ability to relate to staff of all disciplines and seniority
• Problem solving skills
• Able to prioritise workload and effectively manage competing demands

Essential

• Ability to travel between sites
• Appreciation of the responsibilities of the health care environment
• Ability to work flexible hours between 8am-5pm Monday - Friday (shift system) and possibility of some overtime hours.