Appointments Officer

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.

Make sure that all comments made by Consultants on referrals are adhered to.

Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.

Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.

Manage the Trusts Electronic Booking Service, 'Choose & Book'.

Ensure that all referral letters are printed and presented to Consultants on a daily basis.

Operate the procedures of advanced booking systems such as partial and fully booking patients as required.

Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.

Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.

Contact patient and arrange appointment as necessary.

Provide a quality service to internal and external customers at all times.

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

EDUCATION AND TRAINING

Essential: - NVQ Level 3 or equivalent working experience; - Good general education to equivalent to A level standard.

Desirable: - Computer literacy to ECDL level or equivalent; - RSA 2 typing

Knowledge and Skills

Desirable: - Knowledge of PAS (hospital based IT system); - Knowledge of waiting list targets; - Knowledge of clinical pathways; - Familiar with medical terminology

Experience

Essential: - Previous Clerical and /or Customer Care experience