Appointments Booking Clerk
East Sussex Healthcare NHS Trust
Hastings, TN37 7RD
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
6 days left
Job description
An exciting opportunity has arisen within our booking office. We currently have a vacancy for a part-time (35 hours) Appointments Booking Clerk to be ...
The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am - 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am - 12 noon on a rota basis.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Qualifications
Essential
- Good general education to GCSE or equivalent level including English and Maths
- Ability to undertake additional training on departmental IT and manual systems
Desirable
- ECDL or alternative IT qualification
Experience
Essential
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment.
Skills
Essential
- Good keyboard and IT skills including knowledge of Microsoft Office Word, Excel and Outlook
- Able to work to deadlines
- Good interpersonal skills
- Good telephone manner
- Ability to work on own initiative and as part of a team
- Able to work in a pressurised environment
- Professional telephone manner
Desirable
- Good time management
- Ability to accept and manage change
- An awareness of Government Access Targets
- Ability to control a conversation with a difficult or emotional patient.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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