Appointment Coordinator
Barts Health NHS Trust
London, E11 1NRView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Fixed-Term
Hours
Not specified
Closing date
25 October 2026
6 days leftJob description
We are looking for an Appointment Coordinator to become part of our growing Call Centre team at the Appointment Centre at Whipps Cross. In this role, ...
Ensure all referrals received into the department are suitably logged and registered.
Ensure referrals are suitably prioritised and where necessary fast-tracked e.g., 2WW.
Ensure the Somerset system is fully up to date for Cancer 2ww referrals.
Answer the telephone in a courteous and pleasant manner ensuring that the call script is always adhered to.
To undertake any other duties as requested by the management team.
For more details on the job's specific duties, kindly read the attached job description document
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For bothdocuments, please view the attachment/s below
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Qualifications
Essential: - GCSE in English and Maths or equivalent
Experience
Essential
- Demonstrable experience of using an electronic administrative system (e.g. patient administration system or equivalent) to input, update, and retrieve information in a customer-facing setting.
- Experience working in a customer-facing environment, providing services or support directly to patients, service users, or the public.
- Demonstrable ability to use spreadsheets (e.g. Microsoft Excel) and computer systems to accurately enter, manage, and extract data.
- Working knowledge of outpatient or healthcare performance targets (e.g. referral-to-treatment times, appointment booking standards), with the ability to describe how these are applied in practice.
Desirable
- Demonstrable experience of working within an NHS organisation, with an understanding of NHS administrative processes, systems, or patient pathways.
- Demonstrable experience of working in an appointment booking or coordination service (e.g. Appointment Centre, Contact Centre, or similar), including managing high-volume bookings, scheduling, or patient/service user interactions.
Knowledge
Essential: - Cerner Millennium eRS (formally C&B)
Skills
Essential
- Demonstrable ability to communicate clearly and professionally with patients, staff and stakeholders, including explaining information and responding to queries effectively, evidenced through application and interview.
- Evidence of producing clear, accurate and professional written communication (e.g. emails, reports, letters or records) appropriate to the audience, assessed via supporting statement and/or written task.
- Proven experience of handling telephone calls in a professional, courteous and confident manner, including managing sensitive or complex conversations and maintaining confidentiality, evidenced through application and interview.
Other
Essential
- Ability to input and retrieve information on a computerised system.
- Demonstrable ability to adapt to changing service needs, including workload priorities, working patterns and service pressures, evidenced through application and interview
- Able to work as an integral member of a team.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 September 2026
Last checked
21 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related