Application Analyst

• The postholder will be responsible for providing frontline support on the Clinical System Helpdesk.
• The ICT Application Analysts will each have a responsibility for specific Specialist Clinical System in addition to providing cover for each other's specialist systems and other general system support. Each Application Specialist will be supported to provide Subject Matter Expert (SME) knowledge to their 'primary systems'.
• The Clinical System team must adhere to standard protocols and procedures in order to appropriately support staff and escalate accordingly. Staff are required to provide expert support and also general user support /training for colleagues outside the ICT Department.
• The role will support building strong, effective, collaborative partnerships between internal and external users and suppliers to ensure effective ICT system integration and delivery to realise the required business benefits.
• The postholder will be working in an environment that requires a high degree of accuracy and attention to detail, pressure with time constraints to turn around and process complex information and dealing with a diverse client base.
• The postholder will apply their analytical skills and judgement when responding to issues and problems with Clinical Systems to rapidly re-plan and prioritise their work, and/or the work of others, in response to the emerging issue to ensure rapid and accurate resolution.

Essential

• Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject.
• Educated to A level, equivalent, or extensive experience supporting clinical information systems in a healthcare environment.
• Evidence of continuous development.

Desirable

• Professional IT qualifications.
• PRINCE2 Foundation or ITIL V3.0 Foundation
• A sound knowledge of the ITIL Processes with emphasis on Incident, Problem and Change Management.

Essential

• Proven ability in learning new and complex computer systems.
• Competent computer user with good keyboard skills.
• Able to concentrate for extended periods on detailed VDU and other work
• Willing to work out of hours.
• Ability to travel between sites and visit clinical departments
• Experience supporting end user of multiple information systems
• Experience administering an information system.
• Experience of participating in business change projects.
• Experience in analysing user workflows in the context of information systems.
• Experience in analysing complex data and producing reports.
• Knowledge of Electronic Patient Record solutions.
• Proficient in use of Microsoft Windows and Microsoft Office applications.
• Experience administering multiple information systems.
• Experience supporting information systems in a health care environment.

Essential

• Experience of participating in systems implementation.
• Understanding of the principles of project management.
• Experience working in a healthcare environment.
• Experience in delivery of systems training.
• Aptitude for investigating, analysing and solving complex problems

Essential

• Self-motivated and highly organized.
• Ability to act on own initiative and take and implement decisions to resolve problems.
• Ability to manage own workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required.
• Proven ability in learning new and complex computer systems.
• Competent computer user with good keyboard skills
• Ability to support staff on the Helpdesk as necessary in the delivery of systems suppor
• Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.

Essential

• Demonstrate alignment with the values and beliefs of the Trust
• Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
• Team working
• Punctual and flexible across hours of work when required
• Confident and enthusiastic.
• Able to work on own initiative.
• Customer-focused.
• Shows attention to detail.
• Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role