Antenatal Pathway Co-Ordinator - Hinchingbrooke

• As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services.
• Provide excellent communication skills with service users, their families and colleagues.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Appropriately manage referral letters from women, midwives and General Practitioners
• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• To be responsible for maintaining clinical records as required

Essential

• Experience of working with staff at all levels
• Previous experience of working in a customer facing role
• Understanding the importance of maintaining confidentiality
• Experience of undertaking admin tasks

Essential

• Excellent communication skills; both written and verbal
• Excellent organisational skills
• Able to prioritise own workload effectively and efficiently
• High level of accuracy and attention to detail
• Ability to multi-task

Essential

• Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
• Able to demonstrate behaviours consistent with the Trusts Values and Behaviours
• Be prepared to work across sites as and when required
• Professional appearance and behaviour
• A positive attitude towards change
• Ability to work under pressure and meet deadlines