A&E Receptionist
Bristol NHS Foundation Trust
Weston-super-Mare, BS23 2AXView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
6 October 2026
5 days leftJob description
There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individua...
You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
- Better outcomes for ourPatients
- More opportunities for our People
- Fairer more consistent care for ourPopulation
- Best Value for Public Purse
- Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
- We will meet rising demand by maximising the use of our available resources.
- More care will be delivered nearer to patients, in their homes or the community.
- Digital technologies will have transformed the way we work and the way we deliver care.
- Our people will feel engaged, energised and empowered by their work.
- We will be known as a place where people enjoy working, training and building a career.
- Our volume of globally renowned research and innovation will have grown significantly.
- We will contribute to system financial balance
Education and Qualification
Essential: - Good standard of general education
Desirable: - Computer skills/ECDL
Knowledge, skills and abilities
Essential: - good organisation skill and self management to multi task; - knowledge of office procedures including filing
Desirable: - Good keyboard skills
Experience
Essential: - Clerical/Administration experience; - Working with the public; - Customer service experience
Desirable: - Previous NHS experience
Personal Qualities
Essential: - good customer service skills for both internal and external users face to face and telephone
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
23 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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