Admin/receptionist
Stephenson Park Health Group
Newcastle Upon Tyne, NE12 9BQView on map(opens Google Maps in a new tab)
Salary
£12.75
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
11 days leftJob description
Stephenson Park Health Group, Forest Hall / Killingworth branches, are looking for a full time admin/receptionist to join our busy, friendly multidisc...
Action tasks set by clinicians via the clinical systems and
email Ensure accurate data recording Manage the appointment system as per
Practice policy Deal with all general patient enquiries, explain procedures and
make new and follow-up appointments. Receive and make telephone calls as
required. Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery via the computer system. Enter requests for home
visits screen, ensuring careful recording of all relevant details and where
necessary refer to On-Call Doctor. Enter patient information on to the computer
as required. Ensure appropriate information and or contacts are noted on
patient records Ensure correspondence, reports, results etc are scanned and
appropriately filed promptly and in the correct records.
Successful Candidate would need to be able to work Monday to
Friday 7.5hrs per day. The main aspect of this job would answering calls and/or
reception duties as below.
Action tasks set by clinicians via the clinical
systems and email Ensure accurate data recording Manage the appointment system
as per Practice policy Deal with all general patient enquiries, explain
procedures and make new and follow-up appointments. Receive and make telephone
calls as required. Divert calls and take messages, ensuring accuracy of detail
and prompt appropriate delivery via the computer system. Enter requests for
home visits screen, ensuring careful recording of all relevant details and where
necessary refer to On-Call Doctor. Enter patient information on to the computer
as required. Ensure appropriate information and or contacts are noted on
patient records Ensure correspondence, reports, results etc are scanned and
appropriately filed promptly and in the correct records
Stephenson Park Health Group operates across 3 sites looking
after a practice list size of just over 18000 patients. We have an extensive
multidisciplinary team comprising of Doctors, Advanced Nurse Practitoners,
Practice Nurses, Mental Health Nurses, Pharmacy technicians and Healthcare
Assistants working alongside an experienced and well established administration
team.
Experience
Essential
- Excellent verbal and written communication skills Ability to handle high volumes of calls professionally and efficiently Strong listening and interpersonal skills Experience delivering high levels of customer service Ability to remain calm and professional under pressure Good IT and keyboard skills, including accurate data entry Strong problem-solving and decision-making skills Ability to work independently and as part of a team Good organisational and time-management skills Ability to handle confidential and sensitive information appropriately
Desirable
- it would be beneficial if a candidate had previous GP experience as this can help with training when commencing the role but this is not essential as training is always provided
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
1 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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