Administrator/Call Handler
Cambridgeshire and Peterborough NHS Foundation Trust
Cambourne, CB23 6EAView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
19 October 2026
14 days leftJob description
Full time 37.5 hours & part time 30 hours per week available. Full time position will be based at South Cambridgeshire District Hall, Cambourne. Part ...
The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Education/Qualifications
Essential: - Educated to GCE/GCSE standard; - RSA stage II/NVQ Level 2 in Administration or equivalent; - Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable: - Previous experience of working in an NHS office environment; - Previous experience of working in a call handling environment
Skills & Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills using word processor (50wpm)
- Good IT skills (MS Office)
- Ability to work on own initiative
- Ability to deal with typing letters which may contain distressing information
- Ability to work as part of a team
Desirable: - Knowledge of medical terminology; - Knowledge of Data Protection Act
Knowledge & Understanding
Essential: - Understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Desirable: - Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
5 October 2026
Last checked
5 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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