Administrator

• Accurately read, interpret and clinically code incoming correspondence, hospital letters, results and other clinical documentation onto the patient record.
• Receive, sort, scan and accurately attach clinical documents to the correct patient record, ensuring information is appropriately coded and routed.
• Identify urgent or clinically significant correspondence and ensure it is brought promptly to the attention of the appropriate clinician.
• Process and manage GP referrals, ensuring referral letters and supporting information are complete, accurate and sent to the appropriate service within required timescales.
• Liaise with hospitals, clinics, community services and other healthcare providers regarding referrals and appointments.
• Monitor referral correspondence, follow up outstanding referrals and action incoming responses appropriately.
• Maintain accurate and up-to-date patient records and assist with data quality, audits and searches when required.
• Deal professionally with patient and healthcare professional enquiries by telephone, email and other communication methods.
• Complete general administrative duties and provide support to the wider practice team as required.
• Maintain strict confidentiality and comply with GDPR, information governance, safeguarding, health and safety and all practice policies and procedures.
• Work effectively as part of the practice team, using initiative to prioritise workload and ensure tasks are completed accurately and within agreed timescales.

• Wednesday, Thursday and Friday
• Approximately 09:00 15:30
• The working hours can be adjusted slightly earlier or later by agreement, depending on practice requirements, provided the required hours are covered.

• Record actions taken on the patient record where appropriate and in accordance with practice procedures.
• Complete daily, weekly and monthly administrative tasks to support the smooth running of the practice.
• Assist with the organisation and management of clinical correspondence, referrals and patient documentation.
• Provide appropriate administrative cover for colleagues during periods of annual leave or sickness where required.
• Assist with audits, searches, data collection and other practice projects as required.
• Undertake any other reasonable administrative duties as necessitated by the needs of the Practice.

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development
• Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Essential

• Experience of working in a public reception environment
• Experience of Microsoft Office software
• Experience of dealing with the public/patients
• Experience of EMIS Web