Administrator

The successful candidate will have minimum 2 years administration experience within NHS or other healthcare setting, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.

JOB TITLE

Administrator (NHS Band 2 or 3, depending on experience)

LOCATION

Cambridge Heart Clinic, K2 Cardiac Day Unit, Addenbrooke's Hospital, Hills Road, Cambridge, CB2 0QQ

PAY

£25,198.95-£27,395.94 per year (WTE) - depending on experience.

We can consider both part-time and full-time hours.

Core hours 37.5hrs/week normally, 09:00 17:00 Monday to Friday; however, flexibility may be required to support our services with occasional evening or Saturday working to support clinics. These would be discussed and agreed with you in advance.

To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients journey;

To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;

To deal with enquiries face to face, via telephone and email;

To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (i.e., Word, Excel, and PowerPoint);

To provide a front of house reception service, greeting patients and families and providing any required information as necessary.

To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;

To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;

To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals personnel in a pleasant and efficient manner;

To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself.

To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.

ABILITY TO COMMUTE/RELOCATE

Reliably commute or plan to relocate before starting work (preferred).

2 years administrative experience is required.

We provide a safe, friendly and comfortable environment for patients and their families at what we recognise is a vulnerable time in their lives. Our services are designed and delivered to suit the patient, never forgetting that each person is individual and has specific emotional as well as clinical needs.

Cambridge Heart Clinic provides a best-of-both-worlds approach: access to expert care from top UK cardiologists and the very highest standards of patient service, combined with the confidence of being in an NHS hospital with the vast array of specialist equipment and resources often lacking in a private hospital we deliver the highest standards of safety and quality without compromise.

Skills and Presentation

Knowledge and Understanding

Risk and Responsibility

Essential: - (E) Ability to maintain patient confidentiality; - (E) Ability to maintain accurate records at all times

Problem Solving Abilities

Interpersonal