Administrator / Receptionist

RECEPTION duties.

Receiving patients, consulting with members of practice team, processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. Taking messages and passing on information. Managing incoming electronic data including clinical documents, patient requests/emails, virtual data and medication request. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and provider. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

GENERAL ADMINISTRATION. Processing and distributing incoming and outgoing mail. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

You who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

This is an essential role, helping to provide a welcoming and friendly professional service to general members of the public, and all staff and visitors to the practice.

In return for your hard work and dedication we can offer you the opportunity to work within a friendly and supportive team.

Experience of working in the health sector

Essential: - Commitment to learn and enhance your skills in providing quality care.; - Commitment to learn and enhance your interpersonal and communication skills

Desirable: - Experience of working in a care setting

Experience

Essential: - Experience of working in primary care

Desirable: - Experience of working in a GP Practice

Qualifications

Essential: - Applicant must be a resident in the UK and have the right to work.