Administrator
Midlands Partnership NHS Foundation Trust
Burslem, Stoke-on-Trent, ST6 7AGView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
2 October 2026
4 days leftJob description
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdr...
You will be dealing with referrals from GP's, WMAS, Health Care Professionals, Social Care Practitioners, and other professionals by telephone or other electronic formats and providing non-clinical advice, information and guidance to healthcare professionals and social care practitioners, to deal with all enquiries and communicate effectively on behalf of the Team.
Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability toorganiseandprioritise your workload and react quickly to changing situations.
Strong IT skills are vital so you should evidence your experience of using data basis and Microsoft Outlook, Excel and Word on you application.
As part of this role you will be expected to:
Support with the preparation of all documentation, including agendas, and minuting meetings.
To collect and input statistical information as required and ensure that reports are delivered within timescales.
Making bookings and cancellations e.g. training places, rooms and interpreters.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
Validating data from clinical systems to ensure high levels of data quality
Contribute to the collection and inputting of data required to support the outcomes for the service, including maintaining of spread sheets/databases where required
Please see attached for the full details of the job description and person specification.
Please contact Katie Gregory Senior Administrator ICC For Urgent Care for more information by emailing katie.gregory@mpft.nhs.ukto arrange a call or on Microsoft Teams
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Qualifications and Training
Essential
- Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
- RSA Stage III Word Processing / Text Processing or equivalent
- ECDL/CLAIT IT qualification or equivalent
Desirable: - NVQ/ Level 3 Business administration
Experience
Essential
- Relevant experience in administration support role including dealing with telephone enquiries / referrals in a timely manner
- Previous experience of data input
- Demonstrable ability to manage time effectively
Desirable
- Experience of using Rio
- Experience of dealing with sensitive/distressing issues
- Administrative experience of working in a healthcare service
- Previous Call handler or equivalent experience
- Customer Service Qualification
Skills, Knowledge & Abilities
Essential
- Demonstrate the ability to prioritise workload in order to meet deadlines
- Demonstrate an understanding of the importance of effective team working
- Demonstrate an understanding of the importance of confidentiality
- Demonstrate a high level of communication skills, both written and verbal
- Excellent organisational skills and work on own initiative
- Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.
- Provide training/advice to other team members on use of computer packages
- Standard keyboard skills
Desirable: - Understanding of Information Governance, Data Protection, HCPC/NMC and Safeguarding children and vulnerable adults
Personal Attributes
Essential
- Demonstrate a willingness to undertake further training and identify own development needs
- Flexible and adaptable approach to work
- Ability to travel if required
- To work on own initiative when required
- Adheres and demonstrates trust behaviours:
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 September 2026
Last checked
22 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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