Administrator

Inclusion Thurrock is an NHS Talking therapy service providing psychological therapies within primary care to patients with mild to moderate mental health issues.

The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services.

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Qualifications and Training

Essential: - Knowledge of administrative procedures and systems.; - Excellent IT Skills

Experience

Skills, Knowledge and Abilities