Administrator

A role in our team offers a welcoming, supportive environment where your contribution truly matters. Each day brings variety and purpose: you'll handle and organise incoming and outgoing mail, respond to emails promptly, speak with patients, carers and colleagues over the phone, process referrals, book appointments for the clinical team, arrange home visits, maintain supplies, and carry out a range of general administrative tasks that keep the service running smoothly. Providing secretarial support to the team including department meetings including the preparation and distribution of agenda and papers.

You'll be based in a friendly office setting, working closely with our podiatrists to ensure their clinical day flows effortlessly. From coordinating referrals and appointments and staff rotas to providing practical support throughout the day, you'll play a key part in helping them deliver excellent patient care.

Although you'll work independently, there are strong connections with the wider admin team across community podiatry. It's a place where people look out for one another, share knowledge, and collaborate to make the service the best it can be.

Provide comprehensive administrative and secretarial support to the team.

Arrange and coordinate appointments, meetings, and events, including booking venues, equipment, refreshments, and hospitality requirements.

Prepare, distribute, and maintain agendas, minutes, and supporting documentation for meetings.

Manage incoming and outgoing correspondence, including post and emails.

Act as a first point of contact for enquiries, responding professionally to telephone, email, and face-to-face requests.

Liaise effectively with service users, colleagues, external agencies, and stakeholders.

Communicate information clearly and sensitively, including information that may be complex in nature.

Ensure messages are recorded accurately and passed to the appropriate person in a timely manner.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Qualifications

Experience

Essential: - Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years' experience)

Desirable: - Previous relevant NHS experience

Knowledge

Essential: - Knowledge of a range of administrative and secretarial procedures and systems; - Detailed knowledge of Microsoft Office: Word/Excel/Outlook

Additional Criteria

Essential: - Excellent communications skills