Administrator

What You'll Be Doing

As the first point of contact for many of our service users, you'll provide a professional, welcoming and supportive service while delivering essential administrative support to the wider clinical team.

Key responsibilities include

Acting as the first point of contact for service users, carers and professionals

Managing high volumes of telephone calls and enquiries

Monitoring and responding to incoming emails

Carrying out reception duties when required

Processing referrals accurately and efficiently

Booking and amending appointments

Preparing and typing clinical correspondence

Preparing agendas and taking meeting minutes

Maintaining accurate records on our electronic patient record system (RIO)

Providing administrative support to clinicians and the wider multidisciplinary team

We're looking for someone who is

Enthusiastic, motivated and highly organised

Able to work effectively in a busy environment with changing priorities

A strong team player with a positive, can-do attitude

Professional, compassionate and able to communicate confidently with a wide range of people

Comfortable handling sensitive and confidential information

Detail-focused with excellent administration skills

Confident using Microsoft Office applications, including Word, Excel and Outlook - training will be provided for our electronic patient record system, RIO.

Able to maintain accurate records and demonstrate good literacy and numeracy skills

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications