Administrator
Durham Dales Health Federation
Bishop Auckland, DL14 6XB · Durham, DH1 5TW · Bishop Auckland, DL14 6AD
Salary
£25,787
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
This is a role established to support the organisation in carrying out day-to-day activities and to provide an element of cover or additional resource...
- Offer general assistance to the team and project a positive and friendly image to patients
and other visitors, either in person or via the telephone - Ensure an effective and efficient service is provided to patients and any other visitors
- Receive, assist and direct patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way - Undertake a variety of administrative duties to assist in the smooth running of the
organisation - To have a thorough knowledge of all procedures and to work in accordance with
written protocols - Report risks, significant problems and issues to the relevant person ensuring
appropriate reporting procedures are followed
- Promote Equality and Diversity and Health and Safety of self and others
- Promote and maintain DDHF Core Values
- Any other duties which may be required from time to time
- Using judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
The administrator will be required to promote and support the mission and vision of the service for which they are responsible. They will:
Adapt to and support any changes that are implemented to improve the service
At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner
Demonstrate their commitment by the efficient completion of all tasks allocated
Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations
Adhere to equal opportunities policy throughout the course of their employment
- Ensure building security; have thorough knowledge of doors/windows/alarm
Administration
Providing administration/ reception support to the wider DDHF team
Inputting data
Document management
Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Senior Management team
Circulate information to members of the wider DDHF team as required
Develop and maintain systems and update information to be shared between DDHF & member practices
Comply with any internal or external audits where required
- Open and appropriate distribution of all postal correspondence
- Ad hoc organisation of corporate events for DDHF
- Ad hoc circulation of communications to Practices as required
Personal/Professional development
The post-holder will participate in any training programme implemented by DDHF as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisational policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members, patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
A group of 12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, and be prepared for the challenges the NHS would face in the future.The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation.DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services.That means providing a range of services that all GP practices in the area can use to help look after patients.We employ a range of clinical staff pharmacists, nurses, emergency care practitioners and social prescribing link workers as well as non-clinical, administration support staff.
DDHF are able to offer an NHS pension and lenght of service holidays. Other benefits are available on our website
Knowledge & Skills
Essential
- IT literate with Microsoft Office Word & Excel
- Good English language, numeracy and communication skills
- Pleasant disposition, helpful and effective telephone manner
- Professional approach to appearance and conduct
- Awareness and maintenance of confidentiality
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Ability to listen, to discuss and inform clearly
- Able to prioritise effectively
- Ability to use own initiative but seek help and support when needed
- Able to work in a team
- Ability to record in writing both clearly and accurately
Experience
Essential
- Experience of admin/ reception role
- Experience of data entry
- Experience of Diary management
Desirable
- Working knowledge of SystmOne
- Previous experience of working in primary care
Qualifications
Essential
- 5 GCSEs/O levels including English and Maths at grade C minimum (or equivalent)
Desirable
- NVQ Admin level 3/4
Other
Essential
- Reliable
- Positive can do attitude
- Ability to travel independently within the Durham Dales Locality.
- Able to provide cover at different bases within the County Durham Locality at short notice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related