Administrative Assistant

• To provide a strictly confidential administrative service to the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), Community Stroke Service (CSS) and Intermediate Care Beds (ICB).
• To be competent in the use of Microsoft Outlook, Teams, Word, Excel and PowerPoint as well as Trust systems including SystmOne and Lorenzo.
• To be responsible for ordering supplies using the in-house ordering system (Integra/Web Basket).
• To provide administrative support to the Interface office as part of the SPARC/ICB service as required, accurately inputting data into Excel spreadsheets and SystmOne.
• To cover main reception at SPARC as required - meeting and greeting patients and visitors to SPARC in a friendly and courteous manner and direct all visitors as appropriate.
• To ensure correspondence, both paper and electronic, is handled and responded to in a timely and efficient manner.
• To be conversant in the use of the internet and STH intranet, using both effectively to support the work of the service.
• To positively contribute to team culture and act as a positive ambassador for the organisation.
• Infection prevention and control is integral to this post. The post holder should, at all times, demonstrate effective infection control and hygiene.
• This list is not exhaustive and other duties maybe expected to be undertaken following consultation and agreement with the post holder.

Essential

• Good standard of general education (including English and Maths) to GCSE Grade 3/4 or equivalent.
• NVQ / RSA / OCR level lll Typing or Word Processing (or equivalent qualification), or able to demonstrate the equivalent standard of work experience.

Desirable

• Computer literate to ECDL standard or equivalent

Essential

• Previous administrative experience to enable an understanding of the range of work procedures and practices.
• Customer service/ patient care skills
• Knowledge and understanding of office procedures and protocols.
• Understanding the need for confidentiality
• Knowledge and commitment to Equal Opportunities.

Desirable

• To have worked in a multidisciplinary or healthcare setting
• Knowledge of the NHS

Essential

• Ability to be an effective team worker.
• Motivated and enthusiastic.
• Committed to ongoing development.
• Available to provide cover during periods of sickness and holidays.
• Understanding of own behaviour and how this impacts on colleagues, patients, and visitors.
• Excellent communication skills, both spoken and written English, to provide routine and complex information.
• Excellent attention to detail.
• Demonstrable customer service skills.
• Filing, including experience of setting up systems.
• Ability to use a comprehensive range of software packages.
• Able to demonstrate excellent organisational skills, e.g., arranging meetings, keeping diaries and time management.
• Able to work unsupervised and prioritise workload.
• Able to demonstrate a proven ability to meet deadlines.
• Able to practice high level confidentiality skills.
• Ability to attend work on a regular basis