Administrative Assistant

• Provide support to the reception team and wider practice.
• Welcome and assist patients at the front desk in a professional and friendly manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Liaise with patients by telephone, in person and through other appropriate communication channels.
• Book, amend and manage patient appointments.
• Handle general administrative tasks and ensure work is completed accurately and efficiently.
• Process patient registrations and related documentation.
• Scan, upload and accurately file documents and correspondence.
• Deal with prescription enquiries and direct requests to the appropriate team where necessary.
• Manage emails and respond to or action enquiries appropriately.
• Provide administrative support to clinical and non-clinical teams when required.
• Maintain confidentiality and handle patient information in accordance with practice policies and procedures.
• Assist with maintaining accurate and up-to-date records.
• Support the smooth running of the reception and administrative functions.
• Undertake any other reasonable duties required to support the practice and its teams.

Essential

• GCSE grade A to C in English and Maths

Desirable

• ECDL or equivalent

Essential

• Experience dealing with the public, patients, or customers
• Ability to multi-task and work effectively under pressure
• Excellent communication skills, both verbal and written

Desirable

• Experience using SystmOne
• Experience working in primary care, the NHS, or a caring profession

Essential

• Good numeracy skills
• Strong problem-solving abilities

Desirable

• Good keyboard skills and confident computer use
• IT literate, with intermediate experience in Microsoft Word and Excel
• Experience of complex administration and record keeping in an office environment

Essential

• Understanding of, and commitment to, maintaining strict confidentiality
• Ability to use own judgement, showing resourcefulness and common sense
• Awareness of the importance of producing and maintaining consistently high standards of work
• Ability to work effectively in a changing environment
• Ability to work as part of an integrated, multi-skilled team
• Willingness to work flexible hours as required
• Well presented with a professional, pleasant manner
• Ability to maintain a tidy and organised work environment and present work to a high standard

Desirable

• Personable with a good sense of humour