Administrative Assistant

Booking of appointments on EMIS and Careflow.

Completing outcomes of clinics.

Completing tasks from EMIS.

Answering Telephone calls for services.

Dealing with Outlook/Emails.

Excellent communication skills, written and verbal.

Knowledge of the Data Protection Act and the ability to maintain confidentiality at all times.

Ability to communicate effectively with Service users, all levels of the organisation and external agencies.

The ability to handle queries/enquiries efficiently and professionally.

Excellent telephone manner.

Ability to demonstrate a sensitive and professional approach to all service users.

Ability to work flexibly and to be adaptable to the changing needs of the Service.

Experience of working in an administrative role in a busy office environment.

Ability to work independently and use own initiative.

Ability to work to tight deadlines and prioritise effectively.

Ability to work alone and also as part of a team, developing good working relationships with colleagues.

Ability to identify and contribute to personal development.

Ability to make changes to own working practices and offer suggestions for improving administrative and clerical systems.

To provide effective administrative and clerical support to the Therapy Service including:

To deal with enquiries efficiently and promptly, assessing priority, passing information onto appropriate parties/taking appropriate action.

To handle confidential, sensitive or contentious information appropriately, liaising with Manager/staff/other Departments where necessary.

To deal with initial complaints sensitively, avoiding escalation where possible.

To be aware of and uphold an active approach to Health & Safety within the work place and across the Trust, in order to assist with the creation of a safe environment.

To be aware of and comply with the regulations concerning the Data Protection Act and observe standards of patient confidentiality.

To participate in the Trusts Appraisal System.

To work collaboratively with all therapy Teams.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Application Form

Desirable: - Previous NHS experience; - Experience of using EMIS or similar electronic patient administration programme

Application Form and Interview

Essential: - Good level of general education including GCSE English Language (at least Grade C or equivalent).

Desirable: - NHS Experience; - Knowledge of EMIS/Careflow