Administrative Assistant

This post is to sit within the ABUHB Children Centres as part of the administrative team. The duties and responsibilities described here are not exhaustive and the post holder will carry out any other duties compatible with the grade which may be assigned from time to time by the Children Centre Team Lead.

The post holder will participate as a member of the Children's Centre administrative team providing reception and clerical support. The post holder will be required to work across all Children Centres when required to cover periods of absence. We have three Children Centres, Serennu Children Centre located in Newport, Caerphilly Children Centre located in Caerphilly and Nevill Hall Children Centre located in Abergavenny.

The post holder will act as the first point of contact for the Children's Centre when required, answer the telephone and liaise with the general public, staff and other professionals within the Health Board in a sympathetic and professional manner.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

As an Administrative Assistant within the Children's Centres, the post holder will play a key role in supporting the smooth and efficient day-to-day operation of the service. Responsibilities include planning and organising workloads effectively, using initiative within established procedures and seeking guidance when required.

The role involves a wide range of administrative duties, including collecting and opening post, preparing emails, letters and other correspondence, and responding to a variety of enquiries. The post holder will often act as the first point of contact for the Children's Centre, welcoming visitors, answering telephone calls and liaising with families, members of the public, colleagues and professionals across the Health Board in a professional, courteous and empathetic manner. Sound judgement will be required when managing enquiries and ensuring that information is handled appropriately.

General clerical duties form an important part of the role and include maintaining both paper and electronic filing systems, scanning and storing documents in line with departmental procedures, and ensuring that signed letters and reports are distributed promptly. The post holder will also support the maintenance and development of databases and administrative systems that contribute to the effective running of the Children's Centres.

Working as part of a dynamic and supportive team, the post holder may be required to undertake other duties appropriate to the grade as directed by the Children's Centre Team Lead. All duties must be carried out in accordance with relevant Health Board policies and procedures. The role also requires a commitment to continuous professional development through identifying learning needs, participating in training opportunities and engaging in regular PADR appraisals to review and reflect on professional practice.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

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