Administration Team Leader

• Responsible for the day-to-day management of the Business intelligence team.
• To provide overall support inclusive of all teams on the designated site
• Identify training needs and arrange training programmes for members of the Business Intelligence team.
• Work effectively with individuals in other agencies to meet patients needs
• Ensure staff Reviews and Appraisals are conducted in a timely manner
• Ensure Return to work interviews are conducted in line with the absence management policy, supporting Deputy Clinical Care Manger with completing Absence reviews.
• Carefully apply Practice policies, standards and guidance
• Participate in audits and project work when required
• To provide a project management role to the practice as and when required
• Deal with patient complaints, only escalating where necessary
• Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate
• Arrange team meetings as required and ensure accurate recording and dissemination of minutes
• Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance. In addition to the primary responsibilities, the Operations Team Leader may be requested to: Support reception and administration staff, providing cover during staff absences,Complete opening and closing procedures in accordance with the duty rota if required, Assist the teams with their duties if required

• GCSE English (C or above) and at least three others
• Experience of working with the general public
• Experience of administrative duties
• Experience of leading / managing a team
• Excellent communication skills (written and oral)
• Strong IT skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

• Educated to A-level / equivalent or higher, with relevant
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care
• Leadership and / or Management Qualification
• Experience of working in a health care setting
• Experience of providing appraisal writing and staff
• EMIS / Systmone / Vision user skills

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Driving Licence

Essential

• Essential Requirements:
• GCSE English (C or above) and at least three others
• Experience of working with the general public
• Experience of administrative duties
• Experience of leading / managing a team
• Excellent communication skills (written and oral)
• Strong IT skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Desirable Requirements:
• Educated to A-level / equivalent or higher, with relevant
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care
• Leadership and / or Management Qualification
• Experience of working in a health care setting
• Experience of providing appraisal writing and staff
• EMIS / Systmone / Vision user skills