Administration Team Lead
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Sunderland, SR5 1NBView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
7 days leftJob description
Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talki...
Candidates must have proven demonstrable experience in last 12 months of the following :
- Experience in a customer/patient and service user focused environment
- Experience in undertaking and leading supervisions and appraisals with staff
- Experience in supporting and leading team(s) through organisational changes
- Experience in dealing with annual leave/sickness processes
- Excellent communication and interpersonal skills
- Experience in dealing with complaints
- A good understanding of using admin performance Dashboards
- Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
- Note taking
- Able to be self-directed, motivated and to contribute positively within a team
- Well organised and structured
- Able to support the Admin Manager
- Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
- Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind.
The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.
Education & Qualifications
Essential
- General level of education to O Level / GCSE or equivalent
- NVQ Level 3 Business Management/or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable: - NVQ Level 3 in Customer Care
Knowledge & Experience
Essential
- Working knowledge of Microsoft applications and Patient Information Systems
- Knowledge of Trust policies and procedures
- Knowledge of office procedures
- Knowledge of Health and Safety policies relating to role
Desirable: - Knowledge of financial procedures/budgets relating to role
Skills & Competencies
Essential: - Excellent organisational and problem-solving skills; - Excellent communication, interpersonal and negotiation skills; - Effective note-taking skills
Role Specific
Essential
- Experience in undertaking Supervisions and appraisals
- Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
- Enthusiastic and proactively embraces change to improve service delivery
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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