Administration Manager - Trauma and Orthopaedics
Norfolk and Norwich University Hospital
Norwich, NR4 7UY
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
As Administration Manager, you'll play a central role in keeping a complex and fast-moving Trauma & Orthopaedics service running efficiently. You'll l...
You'll oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants, guide service improvements and ensure patient access standards are met. You'll handle operational challenges, lead change, analyse data, and keep complex workflows on track during busy and pressured periods.
We're looking for someone organised, resilient and confident in leading people. You'll need strong communication skills, solid experience managing staff, the ability to make decisions quickly, and a proactive approach to problem solving. Excellent Microsoft Office skills and alignment with our PRIDE values are key.
Examples of typical decisions you'll make independently
- Managing a diverse workforce, ensuring the teams are healthy, motivated and supported in order to deliver KPIs and remain productive.
- Reallocating staff and reprioritising workload to maintain service continuity during sickness or sudden increases in demand.
- Determining actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution.
- Deciding how to respond to administrative complaints or operational issues, ensuring the right information is gathered and appropriate actions are taken.
- Ensuring the smooth-running administrative function of the busy T&O departments.
If you're ready to lead, improve services and take ownership in a demanding but rewarding environment, we'd welcome your application.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Qualifications
Essential
- Management Diploma or equivalent/Significant experience in a managerial role.
Desirable
- Healthcare background
Experience
Essential
- Experience of managing and supervising groups of staff.
- Experience of audit and change management.
Skills
Essential
- Leadership and motivational skills.
Attitude and Aptitude
Essential
- Able to work under pressure.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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