Administration Manager

• Overseeing the admin services of the practice, ensuring staff achieve their primary responsibilities
• Line managing all admin staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
• Completing staff appraisals as required
• Identify and deliver team training where required
• Managing practice workflow to ensure timely action taken.
• Reviewing and updating all admin procedures as required
• Supporting the management team in the compilation of practice reports and the practice development plan
• Developing, implementing and embedding efficient admin processes and procedures to adhere to extant legislation
• Completing a weekly situation report (SitRep) to highlight any concerns and propose an action plan as required to mitigate risk.
• Acting as a focal point for admin communication, advising administrative staff on methods of communication and best practice
• Coordinating the provision of temporary admin staff ensuring sufficient cover is provided for periods of leave and other staff absences
• Acting as first point of contact for admin related complaints
• Providing initial guidance and advice to patients who wish to complain
• Acting as a building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
• Championing new technologies that improve admin workflows and support the Practice Operations Manager with training of admin team as required

Essential

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Ability to manage a team and practice admin workflow.
• Ability to prioritise effectively
• Respectful of patient confidentiality
• Ability to work well as part of a team and autonomously.
• Willingness to support the wider aim of the practice.