Administration Assistant

Working within the Admin Team predominantly providing clerical and administrative support to the Outpatient Team.

To promote an effective and efficient administration service including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.

To ensure the highest standards for patient experience and quality are maintained.

UHL staff

Visiting Clinicians

Relevant external Organisations e.g. GP surgeries, Ambulance Services

Patients and relatives, members of the public

Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner.

To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner.

To book patients in and out of clinics for the outpatient department.

To admit and discharge patients attending day-case when necessary.

To book follow up appointments for patients as and when necessary.

Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.

To ensure that all test results are available for outpatient clinics as requested.

To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.

To liaise with other hospitals and department to obtain case notes and results of investigations as required.

To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.

To use the current computerised patient records system for booking appointments and providing labels for patients records.

To deal with hearing aid battery requests i.e. ordering, replacements etc.

Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.

To prioritise work in order to meet deadlines.

To arrange patient transport

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https: //www.uhleicester.nhs.uk

Communication

Essential: - Ability to work as part of a team; - Ability to remain calm under pressure

Trust Values

Essential: - Must be able to demonstrate behaviours consistent with the Trust's Values

Qualifications

Essential: - Good general education to GCSE level or equivalent, including English and Maths

Desirable: - ECDL or Equivalent

Experience

Essential: - Computer skills; - Experience in using Microsoft Packages; - Experience of working with the general public in a face to face role

Desirable: - General office procedures; - Knowledge of hospital systems and booking procedures.; - Understandingof18week pathway rules and guidelines

Planning and Organization

EDI