Administration Assistant

The postholder will provide comprehensive administrative support to the inpatient wards, ensuring all essential processes are completed accurately and on time. This includes managing patient information, updating electronic systems, preparing documentation, and supporting the coordination of admissions, transfers and discharges.

You will support meetings by preparing agendas, taking accurate minutes and circulating actions to the relevant staff. This will include MDT discussions, wardbased meetings and operational updates. Maintaining clear records and ensuring followup actions are completed is a key part of the role.

You will handle enquiries from patients, families, staff and external professionals, ensuring messages are recorded and passed on promptly. The role also involves maintaining ward records, assisting with recruitment paperwork and ensuring all administrative tasks meet Trust standards.

You will work closely with ward clerks, the wider admin team, matrons and ward managers to support effective communication and smooth ward operations. The postholder will contribute to maintaining safe patient flow, timely documentation and efficient daytoday functioning of the wards.

The successful candidate will need strong organisational skills, accuracy in data entry and confidence using IT systems. Professionalism, reliability and a proactive approach are essential.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications

Essential: - Educated to GSCE Grade 4 or above in English or equivalent standard; - Completion of NVQ 2 in Business Admin or equivalent proven experience